KNOWledge case study
One Million Documents, One Firm-Wide Knowledge Environment
How ByrdAdatto Put Decades of Firm Work Back in Front of Every Lawyer
About ByrdAdatto
ByrdAdatto is a national business and health law firm founded by Michael Byrd and Brad Adatto. The firm advises businesses and elective medicine practices, and its founders own the American Med Spa Association. Over decades of practice, ByrdAdatto has built a deep body of work: contracts, regulatory analysis, research, memos, and precedent across a fast-moving area of law.
- Firm
- ByrdAdatto
- Practice
- Business and elective medicine law
- Founders
- Michael Byrd and Brad Adatto
- Platform
- FasterOutcomes KNOWledge, the firm’s knowledge environment
The challenge
Decades of Work, Hard to Reach
A firm like ByrdAdatto doesn’t lack knowledge. It has too much of it, in too many places. Negotiated clauses sit in old deal files. Regulatory analysis lives in memos written for one client years ago. Scanned documents can’t be searched at all. And some of the most valuable knowledge is only in the heads of the lawyers who did the work.
When that knowledge is hard to reach, lawyers start over. They search folders by filename, ask a colleague who might remember, redo research the firm has already done, and draft from a blank page. Adding another point tool doesn’t fix that. Every jump between systems loses context, and the firm’s experience stays spread across all of them.
The approach
Starting From Curiosity, Not Fear
ByrdAdatto didn’t start with a technology mandate. It started with a question about what AI would actually mean for its practice, and it treated that question as an opportunity rather than a threat.
“We kept just a spirit of curiosity to try to figure out what this is and how ultimately… is this going to apply to our law firm… how do we take this and integrate it as a tool to provide better service and to enable us to be able to scale.”
— ByrdAdatto
That curiosity turned into a real evaluation. The firm researched the market and met with vendors before it chose FasterOutcomes.
“After extensive research and vendor meetings, we found that FasterOutcomes offered the most comprehensive platform to meet our complex needs. Their executive team truly took the time to understand our goals.”
— Brad Adatto, Founding Attorney, ByrdAdatto
The solution
One Environment for Everything the Firm Knows
FasterOutcomes turned more than one million ByrdAdatto documents into a secure, OCR-enabled knowledge environment available across the firm. Instead of adding one more tool, KNOWledge became the place lawyers go to put the firm’s own work to use.
Find
Semantic and keyword search across the firm’s own files. Lawyers describe what they need in plain English and get the right document, even when nobody remembers what it was called. OCR makes decades of scanned work searchable too.
Understand
Chat answers questions from the firm’s documents and cites each answer back to the exact page. A lawyer can check the source before anything goes into a memo or onto a client call.
Reuse
Notebooks scope a question to a curated set of documents, such as a client, a practice area, or an issue, and save it for next time. Research moves from internal precedent to outside sources without losing context.
The results
What Changed for ByrdAdatto
A knowledge platform only matters if lawyers keep using it. At ByrdAdatto, that test has been passed: KNOWledge has been part of daily work for nearly a year.
Adoption Across the Firm
More than 20 lawyers use KNOWledge firm-wide to find previous matters, research issues, access precedent, and build custom notebooks. It isn’t a pilot tucked inside one practice group. It’s how the firm works.
The Firm’s Experience, On Demand
Work the firm has already done now comes back when it’s needed. Lawyers start from ByrdAdatto’s best prior work instead of a blank page, and newer attorneys learn from years of firm experience without waiting on a partner.
Institutional Knowledge That Stays
Precedent, negotiated language, and regulatory analysis live in a searchable environment rather than in individual inboxes and memories. When someone moves on, their work stays with the firm.
The Firm’s Data Stays the Firm’s
KNOWledge searches ByrdAdatto’s own documents within a client-scoped workspace. Nothing in the firm’s files is used to train outside models.
“We’re live with FasterOutcomes, and it’s going to change the way we practice. Simply put, we’re incredibly excited about FasterOutcomes and what lies ahead.”
— Jay, Partner & CFO, ByrdAdatto
AI That Makes Room for People
For ByrdAdatto, the point was never to replace lawyers. The point was to give them more time for the judgment, relationships, and client guidance only people can provide.
“If we can make your ability as a human to have more time to spend it with other humans and build upon that relationship and learn how to use AI as a tool to enhance the outcomes and the speed of those outcomes… We don’t see AI replacing people. We see it being enhancement.” — Michael Byrd and Brad Adatto, ByrdAdatto
Your firm has already built the knowledge.
See how KNOWledge works, then bring us a matter or a practice-area library and we’ll show you what it can do with your firm’s actual work.